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We hope you enjoy your shopping experience at In A Country Cottage where customer satisfaction is a priority.
By placing an order with In A Country Cottage, you agree to our terms and conditions, so please take some time to read these carefully.
If you would like any clarification regarding our terms and conditions, please e-mail us via the Contact Us page of our website.
Your contact details are only used to process and complete an order and will not be passed on to a third party.
When shopping using our site, cookies are used to help the movement of items into the shopping basket.
However, please be rest assured that the cookies do not contain any personal information and expire once the transaction is completed.
Acceptance of your order
Once you place an order with us, this will be your agreement to purchase our products at the price displayed.
When you order is received, we will e-mail you as soon as possible to confirm the details.
Provided the items are in stock and your payment has been approved, your order will be dispatched within one working day.
If the items are out of stock, we will e-mail you regarding the next approximate dispatch date.
The remaining items of your order will be processed and dispatched to avoid a delay if we don’t receive a reply to our e-mail highlighting the out of stock items
All prices stated are inclusive of VAT where applicable and in pounds sterling. Payment can be made securely online by card using Paypal.
All online payments are subject to checks made by the card issuer and processed using a secure server.
No card details are retained by In A Country Cottage website but used by the bank processing the transaction when purchasing through our website.
If you wish to pay by cheque, please e-mail us by using the Contact Us page and we will be happy to help.
We offer simplified and minimised postage costs to mainland UK addresses into 3 bands. For orders up to the value of £20, postage will be only £2.50.
Orders between £20 and £50 will be posted for just £5.00 and orders over £50 will qualify for free standard delivery within the UK mainland.
For buyers living outside of the UK, special delivery or other specific requirements, please contact us by e-mail for postage costs and we will be happy to discuss these with you.
We aim to despatch your goods within one working day provided we have your order in stock and have received full payment.
Please allow a further 2 to 3 working days for Royal Mail standard parcel delivery.
Items will be well-wrapped and, where possible, recycled packaging may be used.
Returns and exchanges
We hope you are completely satisfied with your purchase and thank you for shopping at In A Country Cottage.
If there is a problem with your order, please contact us via email as soon as it is received or within 3 days, to notify us of your intention to return an item and to obtain a returns number.
You can return a damaged or faulty item for an exchange or refund within 7 days of delivery. We will check it upon receipt and offer a refund or replacement where appropriate.
A full refund or exchange will only be given when we have received the returned goods and items must be returned in the original packaging unused and not damaged.
The cost for returned item is the customer’s responsibility except for damaged, faulty or incorrectly supplied items.
A refund can only be made to the original purchaser’s card or Paypal account.
In A Country Cottage website
Our website has been designed to be easy to navigate and user friendly.
There may be some slight colour, shape or size variation from products shown in photographs displayed on our website for which we cannot be held responsible.
We reserve the right to make changes to our website which may include updating items, removing items if sold out or price changes. However, this will not apply to any confirmed order.
The content of this website is owned by In A Country Cottage and copying any part of this website is prohibited.